Academic advisors support online students every step of the way

Pursuing an online degree comes with unique opportunities and challenges, and having the right support system in place can make all the difference to a student’s success. At UW–Madison Online, academic advisors play a crucial role in helping students navigate their academic journey—from selecting courses and managing transfer credits to balancing coursework with personal and professional commitments.

In this Q&A, UW–Madison Online academic advisors DJ Mattison and Bri Cooper share how they support students every step of the way, ensuring they get the most from their online learning experience.

What is the role of academic advisors for UW–Madison Online students?

How do you help students feel connected and confident as they begin their academic journey?

Bri: We help students feel connected from day one with a personalized orientation meeting where we discuss their goals and tailor their experience to their needs. I make sure they know I’m a resource for them throughout their journey, with regular check-ins to ensure they’re on track and supported—especially in fast-paced courses.

DJ: Our orientation meeting helps students feel confident by covering everything from transfer credits and course selection to academic and non-academic support services. We also guide them through key policies and deadlines, ensuring they have the tools and resources they need to succeed.

What ongoing resources or guidance do you provide to ensure students can successfully balance coursework with their lives?

DJ: Academic advisors are always available to support UW–Madison Online students throughout the semester. Life happens, and when challenges arise, we serve as the main point of contact—connecting students to resources like financial aid, tutoring or mental health support as needed.

Bri: We provide ongoing check-ins to help students balance coursework with their personal and professional lives. Since each student’s situation is unique and can change over time, we offer guidance and connect them with key campus resources to ensure they have the support they need.

How do you address students’ concerns or challenges as they arise?

DJ: We support students through challenges by offering guidance, normalizing setbacks and exploring options to help them move forward. Whether it’s academic, personal or logistical, we work together to find solutions that fit their unique situation.

Bri: When concerns arise, we take a holistic approach—listening, assessing needs and connecting students with the right resources. Our goal is to provide support and direction so they can stay motivated and on track toward graduation.

Could you share some specific examples of how you’ve helped students overcome academic or personal obstacles?

Bri: I’ve worked with re-admitted students who faced academic struggles in the past, helping them rebuild their confidence and recognize their ability to succeed. By focusing on their strengths and providing support, I’ve helped students regain momentum and thrive in their college journey.

DJ: Our students balance many responsibilities—whether it’s parenting, military service or supporting family members. We personalize our advising to help them navigate these challenges, offering guidance and options to keep them on track toward their degrees.

How do you help online students create a sense of connection and community — and why is this important?

DJ: Building a sense of community is essential for online students. We help by providing ongoing advisor support, virtual office hours with instructors and structured opportunities to engage with peers, such as the General Business 110 course, where students connect early in their academic journey.

Bri: We intentionally create opportunities for students to build relationships with faculty, staff and peers. Through courses like General Business 110, group projects and advisor support, students can form meaningful connections that help them feel supported and engaged throughout their time in the program.

What advantages do you see to having a degree from the Wisconsin School of Business?

Bri: Earning a degree from the Wisconsin School of Business means joining a well-respected institution with a strong reputation. Students benefit from extensive resources, a prestigious academic experience and access to a global network of alumni.

DJ: A UW–Madison business degree carries weight with employers, making graduates highly competitive in the job market. The strong national alumni network also provides valuable connections and career opportunities.

If you’d like to learn more about your options with UW–Madison Online, please reach out to an enrollment coach.

Written by Lisa Bauer.